dan hollander productions

Journal

Here you can check out all about my crazy adventures that skating has taken me. From seminars to shows, I'm sure you will find something entertaining from behind the scenes.


Journal


Champions On Ice 2000

Champions On Ice 2000

Here you can check out all about my crazy adventures that skating has taken me. From seminars to shows, I'm sure you will find something entertaining from behind the scenes.


Customer Service

A good friend pointed out to me that not everyone has been reading my blogs since the start, and might not know my history on some things and could misunderstand what I write.

First and foremost, what matters MOST to me is CUSTOMER SERVICE. I have been, and will always be a strong supporter of Brian’s Sport shop in Canada. No matter what the issue, these guys will find a way to make my skates work for me. If its sending it back to the company for a resole, or chopping up the boot to customize it for my needs right there in the shop. I used Graff for a long time, and Joe Sr. (owner of Brian’s Sports) did a lot of work to make them fit just right for me. When I ordered two pairs, took them on tour, and each boots sole started to come off within less than a month on the first pair, I switched to the second, and SAME thing! I sent a letter off to the company, but no response. Joe made it right for me, got them fixed etc, but because of the lack of customer service from Graff, IN MY OPINION, I decided to try out the Jacksons. This is not to say that Graff skates aren’t good, or there aren’t top skaters in them, because there is.

Now onto Edea. They are different from what I’m use to, and I hope I can get them to eventually work out for me. I just don’t have the time to make the adjustment of a lower heel (which apparently there is a lift for them), and greater range of ankle flexion (which did give my jumps a lot more height before the laces started to affect me. I have had stiff boots before without the lace bite, so hopefully I can get this figured out with them.) So new skates is going to be skater preference as to whether or not the boots will work for you...as well as for me. HOWEVER, because of CUSTOMER SERVICE, I will get some old blades on them and attempt to figure out if I can make these super comfy skates (besides my tongue issue) work. The U.S. distributor David Ripp at www.skatesus.com has been GREAT in working with me in conjunction with the owners in Italy...which you can see their site at: www.edeaskates.com.

Be well,

Dan

Dan Hollander